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Hyper-automation refers to the use of advanced technologies, like artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). Hyper-automation transforms processes across industries like banking, healthcare, construction, and e-commerce. Through automation, humans are freed from repetitive and low-value tasks to focus on ones that are of a higher-value to the organization. Together, automation and human involvement helps organizations to provide superior customer experiences while reducing operational costs and boosting profitability.  With hyper-automation, digital workers operate alongside humans to deliver unmatched efficiency.

Hyper-automation involves combining a variety of tools, such as robotic process automation (RPS) and artificial intelligence (AI), in order to improve business decisions - Gartner, ITC consultancy

Hyper-automation has numerous advantages, both for the performance of a company as well as for the well-being of its workersThese include:

  • The integration of disruptive technologies, such as AI, ML, RPA, and NLP, into the day-to-day workings of the company, allows it to perform processes more quickly and efficiently and reduce errors.

  • Increased employee satisfaction, as they are operating in a smart working environment and do not have to waste their time on tedious tasks that add no value, enhances the ability of the workforce to increase productivity and competitiveness.

  • Organizations can transform digitally, aligning their business processes and their investment in technology.

  • Reduction in the operating costs of organizations. According to Gartner, by 2024, combining hyper-automation technologies with redesigned operating processes will cut costs by 30 %.

  • Big Data and AI technology mean business information can be extracted from data and decisions made more effectively.



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