Hyper-automation refers to the use of advanced technologies, like artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). Hyper-automation transforms processes across industries like banking, healthcare, construction, and e-commerce. Through automation, humans are freed from repetitive and low-value tasks to focus on ones that are of a higher-value to the organization. Together, automation and human involvement helps organizations to provide superior customer experiences while reducing operational costs and boosting profitability. With hyper-automation, digital workers operate alongside humans to deliver unmatched efficiency.
Hyper-automation involves combining a variety of tools, such as robotic process automation (RPS) and artificial intelligence (AI), in order to improve business decisions - Gartner, ITC consultancy
Hyper-automation has numerous advantages, both for the performance of a company as well as for the well-being of its workers. These include:
The integration of disruptive technologies, such as AI, ML, RPA, and NLP, into the day-to-day workings of the company, allows it to perform processes more quickly and efficiently and reduce errors.
Increased employee satisfaction, as they are operating in a smart working environment and do not have to waste their time on tedious tasks that add no value, enhances the ability of the workforce to increase productivity and competitiveness.
Organizations can transform digitally, aligning their business processes and their investment in technology.
Reduction in the operating costs of organizations. According to Gartner, by 2024, combining hyper-automation technologies with redesigned operating processes will cut costs by 30 %.
Big Data and AI technology mean business information can be extracted from data and decisions made more effectively.